Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations must be done 2 weeks prior to arrival. After that the group will be liable for part or all of their monies paid.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.

Astor Kensington

Reserva con más de 4 días de antelación para optar a cancelación gratuita
  • Ubicación perfecta
  • Personal fantástico
  • muy limpio
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¡Nos encanta este hostel!

Recibe nuestra aprobación por recibir siempre buenas críticas de los huéspedes.

Hostelworld dice

El Astor Quest se encuentra en el exclusivo barrio de Bayswater, junto a Oxford Street, Hyde Park y el mercado de Portobello. Los usuarios de Hostelworld dicen que este albergue está "a un paso de las estaciones de metro de Queensway y Bayswater". Lo más valorado por sus clientes es el personal "muy servicial y educado. Parecen tener su pequeña familia dentro del albergue, y eso genera un ambiente muy acogedor y abierto entre los huéspedes", como comentó uno de nuestros visitantes. Lo que más nos gusta de este albergue es que cuenta con una cocina "excelente" y "perfectamente equipada" y sirven "el mejor desayuno de todos los albergues con este rango de precio en Londres".

Descripción de la propiedad

Located a short walk from Notting Hill, Hyde Park and Kensington Palace (home of William, Kate, and the Royal Babies!) it is easy to see why so many people fall in love with this neighbourhood. With three Underground Lines and countless 24hr buses, Astor Kensington is the perfect hub from which to explore London. A short walk around the neighbourhood will take you through the world-famous Portobello Market, Kensington Gardens and Londons most charming streets! Hop on the tube or bus and within 10 minutes you will be in the heart of Oxford Street, Piccadilly Circus and Leicester Square!

The moment you walk through our doors you become part of our family and we want you to have an incredible experience! We want every detail - from our super clean bathrooms and comfortable pillows to our unforgettable social events - to be perfect, giving you a London adventure that is 10 out of 10!

Winner of No.1 Small Hostel Group Worldwide and a Lifetime Achievement Award for excellence in the Hostel Industry. We thrive on ensuring every guest comes satisfied, and if you have any problems along the way, we are always there, ready to help! For this and many other reasons staying at Astor Hostels is the top choice for anyone exploring London on a budget!

Reception hours (24 hours)
Check-in is available from 2 pm.
Check-out is from any time until 10 am. Please ensure you check out before 10 am; otherwise, you may be charged for an extra night.
We cater for travellers between 18 and 40 years.

Proof of identification: A valid proof of ID must be shown on arrival, including a passport, driving license, and national identity cards. The property cannot accept paper driving licenses and student or employee IDs as proof of identity. Failure to show proof of ID upon arrival will result in cancellation of the reservation without a refund.

Key Card: You will be required to give us a GBP 5 key deposit for your room access card at check-in time.

Breakfast: We provide Breakfast every morning, which costs just GBP 3.
Dairy-free Milk: Coconut/soy/almond/
Regular Milk: skimmed and semi-skimmed
Juices: Orange and apple
Instant coffee, tea and hot chocolate
Cereals: granola, rice pop, choco pop, honey hoop and cornflakes
Bread: White and Wholemeal

Spreads: White and milk chocolate (Nutella style), peanut butter, regular butter, plant base/dairy-free (butter style) honey, fruit jam (strawberry, raspberry, blackcurrant and apricot) and marmite.
(Items may vary depending on availability and hostel)

Common Areas: The kitchen/dining room and common areas are all back open to enjoy a meal or meet fellow travellers (The kitchen and lounges will be shut at midnight and reopening at 8 am).

Facilities: Please be aware that our building has no lift and that you may be assigned to one of our top floors and a top bunk bed.

Events: The hostel organises events aimed at backpackers between the ages of 18-40 years.

Please note that all bookings are subject to the signing of the property's terms and conditions via a rental agreement which will be emailed to the guest following their reservation. Please note that all guests must be aged over 18. Underage guests who book will not be accommodated and will not be refunded. When booking for 12 persons or more, different policies will apply.

Luggage storage is free on the day of arrival and costs GBP 2 per bag on the day of departure. An extra fee of GBP 7.5 per bag per day applies for the days following check-out. Storage lockers for small valuables are available for GBP 2 per day. Towels are available for rent for GBP 3.

At our fantastic hostel, you will have full access to:
Free Fast Wi-Fi throughout the building
24-hour reception for anything you may need (including late check-in/early check-out)
CCTV is in operation 24 hours a day
Storage Lockers available for your valuables GBP 2 per locker per day
Laundry facilities are available 24 hours
Hairdryers and ironing facilities free to use
Beautiful lounge area with comfy sofas and an enormous projector screen for movies and sports!

Helpful Extras
Free City Maps
Tourist Information, walking tours and advice on local attractions and transport (24hrs)
Padlocks and Adaptors are available for sale for GBP 5 each
Discounts at local restaurants and coffee shops
Towels are available for hire at GBP 3
Printing 0.20p per sheet
Clean, crisp linen on your bed, ready to sleep on!
Late Check-Out is available to sleep in a little more until Midday (book in advance at reception)!

Please Note: For the safety of others, anyone exhibiting symptoms of Covid-19 will be unable to stay at the hostel. Therefore, we recommend you return home if travelling domestically or to use specialist self-isolation accommodation. Self-Isolation - Guests who wish to self-isolate in the hostel must do so in a private room; guests must not perform the self-isolation period if coming from abroad in shared dorms. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 7.9

  • Seguridad 8.8

  • Ubicación 9.1

  • Personal 8.9

  • Atmósfera 7.7

  • Limpieza 7.4

  • Servicios 7.5

Comentarios más recientes

  • 10.0


    29 jul 2022
    Muy lindo el hostal y buena ubicación, tienen todas las facilidades y muy simpático el staff, el único problema es que no hay ascensor, es un factor a considerar si tienes problemas de movilidad
    Chile, Mujer, 18-24
  • 10.0


    19 jul 2022
    Increíble localizado pero lo mejor es el personal, el día que llegamos fue uno de los días más calientes del año y el personal consiguió un ventilador para el cuarto
    México, Mujer, 18-24
  • 10.0


    22 ene 2020
    He estado una semana en Londres y en gran parte ha sido una experiencia extraordinaria gracias al hostal y la gente de allí. Las instalaciones estaban muy limpias porque el staf hace un mantenimiento diario. La recepción está siempre abierta y te ayudan con cualquier problema o necesidad que tengas. El desayuno a una libra es sencillo pero con varias opciones. Y por supuesto, una de mis cosas favoritas fueron las actividades que preparan cada noche, en las que puedes conocer a otros huéspedes!
    España, Mujer, 18-24
  • 9.7


    07 mar 2020
    Excelente hostal. El personal es increíble y te ayuda siempre en todo
    México, Hombre, 18-24
  • 9.4


    19 jul 2022
    Excelente el de recepción de la noche, me ayudo muchísimo! Fue una gran ayuda en mi corta estadía.
    Argentina, Mujer, 31-40
  • 9.4


    30 dic 2019
    Excelentes personas y hostel!
    Argentina, Mujer, 25-30
  • 8.9


    26 jul 2022
    Nos quedamos dos noches en una habitación mixta de 8 personas. La limpieza del baño se podría mejorar. El personal del albergue de 10, muy amables y atentos. La seguridad bastante bien también. Es el primer albergue al que vamos y salimos muy satisfechas. Muy recomendado y bien ubicado.
    España, Pareja, 18-24
  • 7.1

    Muy bueno

    13 ene 2020
    Si no fuera por el personal que fue extremadamente amable y su excelente ubicación sería el peor hostel en el que hemos estado. 4 baños para todo el hostel y obviamente siempre sucios, zonas comunes diminutas para la capacidad del hostel.
    Uruguay, Grupo mixto, 18-24
  • 5.7


    09 ago 2022
    Las piezas son muy pequeñas, sumado al calor del verano fue muy incómodo compartir dormitorio con 5 personas más en un espacio de 9 m2. Además, no cuentan con divisiones entre las camas, por lo que no hay privacidad. La limpieza del baño y la habitación dejaban mucho que desear. En los pasillos del hostel habían permanentemente bultos con la ropa de cama que cambiaban, lo que hacía que estuviera desordenado.
    Chile, Mujer, 25-30
  • 4.0


    11 jun 2022
    Security : Anyone can enter the hostel and there is no one to guard it. The doors are left open during the weekend at night. Staff :The weekend staff is very rude, noisy, disturbing the guests. I could elaborate more on this point. Comfort : Very bad. The beds and pillows are uncomfortable. Cleanings : Horrible, the staff hardly cleans, the same stains were present for days, same after cleaning. The on top of my bed mattresses had a lot of BLOOD!!!! It was that disgusting that i took videos.
    Francia, Hombre, 25-30
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  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • WiFi Gratis
  • Acceso mediante tarjeta llave
  • Adaptadores
  • Alquier de Secador de pelo
  • Caja fuerte
  • Cocina
  • Consignas
  • Ducha con agua caliente
  • Lavadora
  • Sala común
  • Sigue la guía de Sanitaria de Covid-19
  • tv por cable
  • Acceso a Internet
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Seguridad 24 horas
  • Toallas de alquiler
Comida y Bebida
  • Kit para preparar té y café
  • Máquinas expendedoras


  • 2019

    3°, Mejor cadena de hostels

  • 2019

    1°, Mejor cadena pequeña de hostels

  • 2019

    1°, Premio al logro de toda la vida

  • 2015

    1°, Mejor cadena pequeña de hostels

  • 2015

    1°, Premio al logro de toda la vida

  • 2010

    3°, Mejor cadena de hostels

Astor Kensington dice

Astor Kensington won 1st Best Small hostel chain and 1st in the Lifetime achievement awards at the 2015 Hoscars! ., .