Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations must be done 2 weeks prior to arrival. After that the group will be liable for part or all of their monies paid.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 4 días de antelación para optar a cancelación gratuita
  • Excelente ubicación
  • Personal fantástico
  • Buena limpieza
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Hostelworld dice

El Astor Quest se encuentra en el exclusivo barrio de Bayswater, junto a Oxford Street, Hyde Park y el mercado de Portobello. Los usuarios de Hostelworld dicen que este albergue está "a un paso de las estaciones de metro de Queensway y Bayswater". Lo más valorado por sus clientes es el personal "muy servicial y educado. Parecen tener su pequeña familia dentro del albergue, y eso genera un ambiente muy acogedor y abierto entre los huéspedes", como comentó uno de nuestros visitantes. Lo que más nos gusta de este albergue es que cuenta con una cocina "excelente" y "perfectamente equipada" y sirven "el mejor desayuno de todos los albergues con este rango de precio en Londres".

Descripción de la propiedad

Located a short walk from Notting Hill, Hyde Park and Kensington Palace (home of William, Kate, and the Royal Babies!) it is easy to see why so many people fall in love with this neighbourhood. With three Underground Lines and countless 24hr buses, Astor Kensington is the perfect hub from which to explore London. A short walk around the neighbourhood will take you through the world-famous Portobello Market, Kensington Gardens and London’s most charming streets! Hop on the tube or bus and within 10 minutes you will be in the heart of Oxford Street, Piccadilly Circus and Leicester Square!

The moment you walk through our doors you become part of our family and we want you to have an incredible experience! We want every detail - from our super clean bathrooms and comfortable pillows to our unforgettable social events - to be perfect, giving you a London adventure that is 10 out of 10!

VALID government issued ID required to stay with us, and ALL guests must be between 18-40 YEARS

At our amazing hostel you will have full access to:

•Free Fast Wi-Fi throughout the building as well as Free PC Access
•24-hour reception for anything you may need (including late check-in/early check-out)
•CCTV in operation 24 hours a day
•Storage Lockers available for your valuables £1 per locker, per day (max 14 days).
•Luggage room is free to use on day of arrival! You can leave your items from £2 per bag on day of departure (£7.50 per bag for everyday thereafter).
•Laundry facilities available 24-hours. Hairdryers and ironing facilities free to use
•Dining room and common area to enjoy a meal or meet fellow travellers
•Beautiful lounge area with comfy sofas and enormous projector screen for movies and sports!

Although the government has removed many restrictions, we will continue to do everything we can to keep you safe while you stay with us!

Here is a little info on stuff that will be a little bit different than normal -

Reception hours
•Check-out is between 8am and 10am.
•Check-in is available between 2pm and 10pm (please let us know your arrival time to ensure someone is there to greet you with a masked smile!)

(A staff member is available 24 hours a day for emergencies, a number will be provided if you have any issues, or you can call the hostel number directly).??

Charity Breakfast
•Breakfast will not be available until fully safe to do so, we will have a special London map for you to scan, so you can find a delicious feast and other top tips around the city!

Common Areas
•Kitchen and common areas are all back open! Whoop Whoop! (Kitchen and lounges will be shut at midnight and reopening at 8am).

Self-Isolation - Guests who wish to self-isolate in the hostel must do so in a private room, guests must not perform the self-isolation period if coming from abroad in shared dorms.

Please Note - For the safety of others, anyone exhibiting symptoms of Covid-19 will be unable to stay at the hostel. We recommend you return home if traveling domestically, or to use specialist self-isolation accommodation.

Helpful Extras (Hidden costs are a pain! If we can give it to you for free, we will, if we cannot do it as cheap possible!).

•Free City Maps
•Tourist Information, walking tours and advice on local attractions and transport (24hrs)
•Daily events organized for our guests
•Room key is a £5 cash deposit
•Padlocks and Adaptors available for £5 cash deposit
•Discounts at local restaurants and coffee shops
•Towels are available for hire at £2.50
•Free printing facilities (boarding passes, tickets etc)
•Clean, crisp linen on your bed ready to sleep on!
•Late Check-Out available to sleep in a little more until Midday (book in advance at reception)!

Winner of No.1 Small Hostel Group Worldwide, and a Lifetime Achievement Award for excellence in the Hostel Industry. We thrive on ensuring every guest comes satisfied and if you have any problems along the way we are always there ready to help! For this and many other reasons staying at Astor Hostels is the top choice for anyone exploring London on a budget!

Reservations must be made for guests over the age of 18. Any reservations made for those under the minimum age will be cancelled and you will not receive a refund. The hostel organises daily events aimed at backpackers between the ages of 18-30, it is therefore suggested that guests under the age of 40 would enjoy the hostel the most.

Proof of identification must be shown on arrival and can include a passport, driving license and national identity cards. We cannot accept paper driving licences, student, or employee IDs as proof of identity and failure to show proof or a copy upon arrival will result in the cancellation of a reservation without a refund. Get in touch with us for further clarification.

When booking for 10 persons or more, different policies and additional supplements will apply. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 7.7

  • Seguridad 8.4

  • Ubicación 8.8

  • Personal 8.4

  • Atmósfera 7.0

  • Limpieza 6.4

  • Servicios 6.1

Comentarios más recientes

  • 10.0


    22 ene 2020
    He estado una semana en Londres y en gran parte ha sido una experiencia extraordinaria gracias al hostal y la gente de allí. Las instalaciones estaban muy limpias porque el staf hace un mantenimiento diario. La recepción está siempre abierta y te ayudan con cualquier problema o necesidad que tengas. El desayuno a una libra es sencillo pero con varias opciones. Y por supuesto, una de mis cosas favoritas fueron las actividades que preparan cada noche, en las que puedes conocer a otros huéspedes!
    España, Mujer, 18-24
  • 9.7


    07 mar 2020
    Excelente hostal. El personal es increíble y te ayuda siempre en todo
    México, Hombre, 18-24
  • 9.7


    12 may 2019
    Impecable trato, ambiente y servicios. Volvería sin dudarlo.
    Argentina, Hombre, 41+
  • 9.4


    30 dic 2019
    Excelentes personas y hostel!
    Argentina, Mujer, 25-30
  • 9.1


    11 may 2019
    Mi estadía fue genial como mi última vez (por eso los volví a elegir). Lo único que me pareció un poco antipático el personal. Y que el cuarto que me tocó era al lado de un baño general, era insoportable el ruido de la gente yendo todo el tiempo (era el baño más cercano a la cocina además).
    Argentina, Mujer, 25-30
  • 7.4

    Muy bueno

    13 sep 2019
    Mi estancia ahi fue bastante buena, me encantó la ubicacion, es perfecta. los que ahi colaboran son super amables y de verdad que ayudan bastante, lo que no me gusto en lo absoluto es la limpieza de los baños, es extremadamente deficiente, de muy mal gusto encontrar los 4 dias los mismo cabellos en las duchas, por mi parte siempre me ha gustado la limpieza, pero hay muchos que no. Que increible es la opción del Breakfast por tan solo una libra, ayuda muchisimo. Y para mi parecer es recomendable.
    México, Hombre, 18-24
  • 7.1

    Muy bueno

    13 ene 2020
    Si no fuera por el personal que fue extremadamente amable y su excelente ubicación sería el peor hostel en el que hemos estado. 4 baños para todo el hostel y obviamente siempre sucios, zonas comunes diminutas para la capacidad del hostel.
    Uruguay, Grupo mixto, 18-24
  • 6.9


    06 ago 2019
    Positive: The rooms are clean and include a sink with drawer to put your things. Beds with own light and USB plug. Free breakfast but you can donate for charity. Negatives: There are few showers and sometimes were dirty because the shower are flat (without separation with the ground). The common zones are small and looks old. No elevator. The building is being repaired.
    Perú, Mujer, 31-40
  • 6.9


    07 jun 2019
    Está un poco alejado de la zona céntrica pero a cinco minutos caminando de la estación de metro, así que llegas muy rápido a todos lados si te moves en metro. El hostel Justo estaba en reparación, así que estaba todo muy sucio y lleno de polvo. Las paredes rotas y no muy limpio en general. El desayuno cuesta £1, es básico pero por ese precio está bien, son tostadas, mermeladas y cereales, café o té. El personal es muy amable y servicial. No es muy lindo pero por el precio que se paga está bien.
    Argentina, Mujer, 18-24
  • 5.4


    08 dic 2019
    Friendly staff. Very good location and near metro lines and supermarkets Available kitchen to cook almost all day. Good breaksfast for 1 pound (it goes to charity) Very bad cleanliness in room and common areas. Small rooms. No lift.
    Argentina, Mujer, 25-30
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  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • WiFi Gratis
  • Acceso mediante tarjeta llave
  • Adaptadores
  • Alquier de Secador de pelo
  • Caja fuerte
  • Cocina
  • Consignas
  • Ducha con agua caliente
  • Flexible NRR
  • Lavadora
  • Sala común
  • Sigue la guía de Sanitaria de Covid-19
  • tv por cable
  • Acceso a Internet
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Seguridad 24 horas
  • Toallas de alquiler
Comida y Bebida
  • Kit para preparar té y café
  • Máquinas expendedoras


  • 2019

    3°, Mejor cadena de hostels

  • 2019

    1°, Mejor cadena pequeña de hostels

  • 2019

    1°, Premio al logro de toda la vida

  • 2015

    1°, Mejor cadena pequeña de hostels

  • 2015

    1°, Premio al logro de toda la vida

  • 2010

    3°, Mejor cadena de hostels

Astor Kensington dice

Astor Kensington won 1st Best Small hostel chain and 1st in the Lifetime achievement awards at the 2015 Hoscars! ., .