Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 2 días de antelación para optar a cancelación gratuita


342 Opiniones
  • Ubicación perfecta
  • Personal magnífico
  • Limpieza excelente
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Descripción de la propiedad

El Caracol offers a range of accommodation options including cozy private rooms and modern, self contained mini-apartments. We have implemented all of the biosecurity protocols and our priority is your comfort and peace of mind. For this reason, we can arrange zero contact check in and check out if you prefer, with a member of our team contactable 24 hours a day. We also have our cleaning and customer service team on hand every day in our on-site café to make sure that you find everything that you will need during your stay at El Caracol.

We have FREE high speed WiFi internet for guest use.

Our popular café is located on the ground floor, where we serve the region´s finest coffees, fresh fruit juices, delicious homemade cakes and snacks and a selection of hearty breakfast options.

We offer an optional housekeeping and laundry service (additional charges apply).

The top rated tour agency Popayan Tours has their office right next door where they can help you to book a number of activities and services such as hiking Puracé volcano, mountain biking the Andean trails, visiting local indigenous communities and UNESCO archeological sites Tierradentro and San Agustin, or simply arranging private transport locally or countrywide. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 8.0

  • Seguridad 9.3

  • Ubicación 9.3

  • Personal 7.3

  • Atmósfera 6.7

  • Limpieza 8.7

  • Servicios 6.7

Comentarios más recientes

  • 10.0


    04 sep 2018
    Me pareció una excelente opción en la ciudad de Popayán, además de contar con personal muy amable, es un hostal muy lindo y acogedor!!!
    Colombia, Hombre, 25-30
  • 10.0


    08 ago 2018
    Un hostal muy acojedor, con buena estética, personal amable, el hospedaje incluyó una bicicleta gratis para recorrer la ciudad, la cual nos fue muy util, adicional nos recomendaron lugares de interés, en general un muy buen hostal para el precio, volvería!
    Perú, Mujer, 18-24
  • 10.0


    12 jul 2018
    A beautiful clean comfortable hostel with amazing staff, a great chill vibe, and everything you could want or need, right in the historical district. It also had a great little cafe in front that I would probably visit even if I wasn't staying here. It would be hard to top this hostel.
    Estados Unidos, Hombre, 31-40
  • 10.0


    05 may 2018
    Excelente ubicación, a tan solo 3 cuadras de la plaza principal en el centro histórico, el personal es bastante amable , las instalaciones son limpias, el ambiente del Hostel simplemente genial, y la cafetería es maravillosa! Volvería a hospedarme sin dudarlo !
    Colombia, Mujer, 25-30
  • 9.4


    03 jul 2019
    The staff was very helpful and friendly, but it was more of a hands-off and relaxed environment than maybe other hostels, which for some people is a perk, depending on what you want. Clean, quiet, comfortable. For us, we might have enjoyed slightly more lively, but we were avoiding party hotels and it fulfilled that desire.
    Estados Unidos, Todo el grupo son mujeres, 25-30
  • 8.6


    24 may 2019
    Bonito lugar con una visita espectacular, limpio y acogedor recomendado para la eatadia
    Ecuador, Hombre, 31-40
  • 8.3


    20 ene 2020
    El ambiente no era muy de hostel, pero quizá fue casualidad
    España, Pareja, 25-30
  • 8.0


    29 jul 2018
    Un hostal agredable; muy buena ubicación, muy central; habitaciones grandes; baños y duchas limpios; cocina equipada... muy rico (pero un poco costoso) desayuno en el café. Volvería!
    Alemania, Mujer, 25-30
  • 7.4

    Muy bueno

    09 ago 2018
    Cute hostel, pretty quiet though may just have been when I was there.
    Nueva Zelanda, Mujer, 25-30
  • 4.0


    31 may 2019
    In truth I do not imagine such a bad service. Upon arrival, made a payment, which was never recorded, and then when I asked to show me in the cameras that I had not made the payment, they did not want to show it. Until now, I'm still waiting for the video that Administrator offered me, without any answer. A pity! The next day, I went out at night and when I returned there was no one who wanted to open the door for me. It is surprising but true, I almost stayed in the street until after of one ho
    Ecuador, Hombre, 31-40
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  • Acceso a Internet gratuito
  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • Toallas incluidas
  • WiFi Gratis
  • aparcamiento para bicicletas
  • Cocina
  • Desayuno no incluido
  • Ducha con agua caliente
  • Sala común
  • Sala de reuniones
  • Acceso a Internet
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Recepción (horario limitado)
  • Registro de entrada y salida expresar
  • Tours/Información turistica
Comida y Bebida
  • cafetería
  • Juegos de mesa
  • WiFi