Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 7 días de antelación para optar a cancelación gratuita


17 Opiniones
  • Ubicación perfecta
  • Personal extraordinario
  • Limpieza fantástica
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Descripción de la propiedad

Our property is a modern construction (1947), located in the city centre. Hostal La Ceiba is in excellent conditions with all comfort expected for a perfect stay in Cuba. There is an inner yard (patio) set with ornamental plants, typical of the beautiful Cuban flora. There are three king-sized private guestrooms; both of them are spacious, with windows facing the patio, each one having an air-conditioner, a private bathroom with cold and hot water. Our house is found in the historical Center of the City of Santiago de Cuba (20°01´33” N; 75°49´36”W), on one side of the 'Santísima Trinidad' Catholic Church. We assist our guest in all that you need, like confirming the return ticket with the corresponding travel agency, getting transfers all over the country, facilitating service to find other private houses available for rent throughout Cuba, offering transfer service with local cabs for the tour circuits you need in and/or out of town. We are associated with Hostel Aurora, a family heritage that offers specialised services of international and Creole food. The Patio of Aurora offers authentic Cuban food in a pleasant atmosphere, surrounded by trees and plants with a roofed area and an open-air one. You can taste the speciality of the house: lamb in pepper and tomato sauce, seasoned with fine traditional species, grown in the house yard, besides exquisite plates of seafood and fish, and the grills. Other services: in our house you will be able to communicate in Spanish, English and/or Italian. We count on a taxicab service, parking area, laundry service. At request, excursions, tours and/or walks can be organised.

The city of Santiago de Cuba is located in the southern coastline of the East of the main island, it has the necessary infrastructure to develop the so-called tourism of meetings and congresses, it also has the best conditions in its mountains and marine waters to develop the so-called ecological tourism, the tourism of nature, mountain hiking, the tourism of adventures, the nautical activities, the cruising, and the health tourism. The house is located in a quiet area, within the Historical Center of Santiago de Cuba City. It faces a small square which has an only tree, called Ceiba (kapok tree), symbol of Cuban religious syncretism, worshipped with rites and offerings; its age dates from the middle 18th century, it has been the inspiration for the name of our hostel.

Hostal La Ceiba offers spacious and comfortable rooms. Room No. 1: Room for 5 people. It has two double beds and one single bed, a private bathroom inside the room, an air-conditioner, a DVD-player, a TV-set, and a refrigerator.
Room No. 2: Room for 3 people. It has two beds: one double bed and one single bed, a private bathroom inside the room, an air-conditioner, and access to the refrigerator outside the room. Room No. 3: Room for two people. It has a double bed and a private bathroom inside the room. It has an air-conditioner, a DVD-player and a TV-set, and access to the refrigerator outside the room.

Hostal La Ceiba policies and conditions:

Check-in time starts at 4 pm.
Check-out time is 12 pm.
Please advise your arrival time.

Payment types accepted at this property: only cash.

Cancellation policy: 24 hours before arrival.

Taxes included.

Breakfast NOT included. 4 CUC per person per day.


Guests must present a valid passport.

24-hour front desk.

No curfew.

Child friendly.

Non smoking rooms. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 10.0

  • Seguridad 10.0

  • Ubicación 10.0

  • Personal 10.0

  • Atmósfera 10.0

  • Limpieza 10.0

  • Servicios 10.0

Comentarios más recientes

  • 10.0


    20 nov 2017
    Es una pequeña casa muy cerca del centro. Los dueños viven justo arriba, pero sin vivir en la misma planta de las habitaciones. Nuestra habitación era amplia, climatizada y con baño propio. El baño estaba limpio y cuidado. La casa esta exquisitamente decorada. El desayuno merece mucho la pena. El mismo dueño se encargó de reservarnos el taxi al aeropuerto el día que nos marchamos. Todo de 10
    España, Mujer, 25-30
  • 9.7


    23 jun 2017
    Excelente. Orestes un gran tipo, siempre dispuesto a ayudar en todo! Muy linda la casa. Gracias!
    Argentina, Hombre, 31-40
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  • Acceso con Silla de Ruedas
  • Aire acondicionado
  • Desayuno no incluido
  • Consigna
  • Instalaciones de lavandería
  • Recepción 24 horas
  • Seguridad 24 horas
Comida y Bebida
  • Bar
  • Comidas disponibles