Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations or modifications must be notified via e-mail (we cannot accept cancellations or modifications over the phone.) Taking into account the inconvenience that cancellations and “no-shows” present us, we find ourselves obligated to consider the following penalties:
• Up to 30 days prior to the check-in date, guests are returned their respective prepayments, free of charge.
• Between 30 and 15 days before, claiming 50% of the total booking value.
• 15 days or less, claiming 100% of the total reservation
• NO SHOWS will be charged for the complete price of one night stay.

Additional Terms and Conditions

It must be paid 50% minimum 30 days before arrival.
the other 50% is paid at check in.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 4 días de antelación para optar a cancelación gratuita

Muy bueno

96 Opiniones
  • Excelente ubicación
  • Personal magnífico
  • Buena limpieza
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Descripción de la propiedad

we invite you to join us and the other guests in the living area. We offer full-day tours to Torres del Paine National Park. This service is accompanied by an English-Spanish guide and includes a small snack, bottled water or beer, and finally a Pisco Sour and light snack at the final stop. The full-day allows you to get to know the national park as much as possible with a personalized feel, stopping along the way for great views, photographs, wildlife, and the majestic Patagonian nature. The cost for this excursion is $30.000.- CLP per person. Additionally, we offer guided trekking to the Base of the Towers and a box lunch for $60.000.-CLP per person. The hostel offers cruises to the Balmaceda and Serrano glaciers, where you’ll arrive around 11am and then stop by an estancia to have a typical Magellanic lamb barbecue. The cost is $81.900.-CLP per person (with lunch) and $59.000.-CLP (without lunch). Both excursions arrive back in Puerto Natales at approximately 17:30 hours Horseback Riding tours in Laguna Sofia and Torres del Paine are also available upon request!

In Puerto Natales, Hostel Natales located close to the coast, specifically on Ladrilleros street #209, and cross street Eberhard. WE are 3 blocks from the main plaza, 4 blocks from the main sector, museum, supermarket & banks, and only 1 block from the coast.

Hostel Natales has 20 rooms. Rooms are comfortables. The breakfast is included.We also offer free parking and storage lockers.

Hostel Natales's Policies & Conditions:

Check in from 12:00 to 23:00 .
Check out before 10:00 .

Payment upon arrival by cash, credit cards, debit cards. (This property may pre-authorise your card before arrival).
Taxes not included - 19.00%.

Cancellation policy: 72 hours before arrival.

Breakfast included.


No curfew.
reception available from 07:00 to 00:00. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 6.7

  • Seguridad 8.7

  • Ubicación 8.7

  • Personal 7.3

  • Atmósfera 6.7

  • Limpieza 6.7

  • Servicios 6.7

Comentarios más recientes

  • 10.0


    10 ene 2020
    Muy amable la gente del hostel! Y tiene un gran desayuno.
    Argentina, Mujer, 31-40
  • 5.1


    21 dic 2018
    El personal es bastante antipático, el ambiente es muy caluroso por lo que con los cambios de temperatura nos resfriamos y en la noche no se podía dormir por el calor.
    Chile, Grupo mixto, 18-24
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  • Acceso a Internet gratuito
  • Aparcamiento gratuito
  • Desayuno gratis
  • Mapa de la ciudad gratuito
  • WiFi Gratis
  • Adaptadores
  • Sala de reuniones
  • Secador de pelo
  • Acceso a Internet
  • Limpieza de la habitación
  • Translado de Aeropuerto
Comida y Bebida
  • Bar