Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 7 días de antelación para optar a cancelación gratuita
8.6

Estupendo

615 Opiniones
  • Estupenda ubicación
  • Personal extraordinario
  • Limpieza fantástica
Ver todos los comentarios

Descripción de la propiedad

¿Estas buscando un alojamiento de calidad a un precio asequible donde intercambiar experiencias con otros viajeros apasionados como tú? Has encontrado el sitio adecuado.

Estamos situados en el barrio del Antiguo (denominado así por ser el núcleo original de la ciudad). A 5 minutos andando de la Calle Matía, donde puedes comprar en tiendas tradicionales o comer pintxos en alguno de sus concurridos bares. El barrio está al lado de la Playa de Ondarreta y el Monte Igeldo, alberga la Zona Universitaria y es el lugar donde se encuentran ubicadas algunas de las mejores atracciones turísticas como el Palacio Miramar, la Bahía de la Concha o el Peine de los Vientos, considerado uno de los puntos icónicos y más bonitos de la ciudad. Paseando por la playa de la Concha en 20-25 minutos llegarás al Centro de la ciudad y la Parte Vieja donde podrás degustar la gastronomía vasca. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 8.1

  • Seguridad 9.2

  • Ubicación 7.8

  • Personal 9.2

  • Atmósfera 8.4

  • Limpieza 9.0

  • Servicios 8.5


Comentarios más recientes

  • 10.0

    Magnífico

    01 ago 2019
    Muy muy acogedor :))
    España, Hombre, 41+
  • 9.4

    Magnífico

    25 ago 2019
    Muy limpio, el personal super amable, las camas cómodas. Faltarían un poco más de actividades en el hostel para conocer gente, mas que nada cuando uno viaja solo. Pero todo perfecto!
    Argentina, Mujer, 25-30
  • 9.4

    Magnífico

    08 ago 2019
    Excelente amabilidad de los empleados de recepción. Siempre están dispuestos a reponder todas las dudas
    Argentina, Hombre, 18-24
  • 9.4

    Magnífico

    26 jun 2019
    Muy rico hostal! agradable!!
    Chile, Mujer, 18-24
  • 9.1

    Magnífico

    27 ago 2019
    Me quede una noche y estuvo muy bien. Camas cómodas, buen baño y espacios grandes en el lobby y también para platicar. Ofrecen desayunos a un precio accesible y tiene una área muy bonita para estar.
    México, Mujer, 18-24
  • 9.1

    Magnífico

    16 ago 2019
    Me quedé solamente dos días pero pasaron bien. Parece que queda un poco afuera pero al final está bien situado en un barrio local con barres y restaurantes. Para llegar al centro turístico sería un camino de 30 minutos mas o menos.
    Estados Unidos, Grupo mixto, 31-40
  • 9.1

    Magnífico

    26 jul 2019
    Es un gran hostel con muy buenas instalaciones, limpio y una habitación enorme y confortable, con un gran bar y muy buen ambiente. Lo peor es la ubicacion ya que esta un pelín lejos del centro pero es bastante salvable la distancia. Repetiria sin dudar.
    España, Grupo mixto, 25-30
  • 8.6

    Estupendo

    23 sep 2019
    Todo correcto. El personal muy simpático, salvo uno que no era tan simpático. Sólo les critacaría el tema de las duchas en el mismo lavabo. Podrían estar en zonas separadas.
    España, Mujer, 25-30
  • 8.6

    Estupendo

    03 jul 2019
    Un lugar agradable.
    España, Mujer, 18-24
  • 8.3

    Estupendo

    24 sep 2019
    Un personal muy amable y dispuesto a siempre ayudarte. Hace falta una cocina y más duchas
    Colombia, Mujer, 25-30
Ver todos los comentarios

Servicios

Gratis
  • Acceso a Internet gratuito
  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • WiFi Gratis
General
  • Acceso con Silla de Ruedas
  • Acceso mediante tarjeta llave
  • Aire acondicionado
  • aparcamiento para bicicletas
  • Ascensor
  • Consignas
  • Cunas disponibles
  • Desayuno no incluido
  • Ducha con agua caliente
  • Intercambio de libros
  • lámpara de lectura
  • Microwave
  • Sala común
  • Secador de pelo
  • Terraza al aire libre
Servicios
  • Acceso a Internet
  • Consigna
  • Limpieza de la habitación
  • Recepción 24 horas
  • Seguridad 24 horas
  • Servicio de despertador
  • Toallas de alquiler
Comida y Bebida
  • Bar
  • cafetería
  • Comidas disponibles
  • Restaurante


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