Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: or by writing to us at Safestay, John Smith House, London, SE17 1JL.

Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.

Safestay London Elephant & Castle

Reserva con más de 7 días de antelación para optar a cancelación gratuita
  • Excelente ubicación
  • Personal fantástico
  • Limpieza excelente
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¡Nos encanta este hostel!

Recibe nuestra aprobación por recibir siempre buenas críticas de los huéspedes.

Hostelworld dice

Safestay at Elephant and Castle está situado en el sur de Londres, a sólo cinco minutos de la estación de metro de Elephant and Castle, a pocas paradas del puente de Londres, Leicester Square y Piccadilly Circus. Este elegante y moderno hostal es muy limpio y ofrece desayuno gratuito y armarios individuales tipo cesta para dejar el equipaje en las habitaciones. Los usuarios de Hostelworld lo han comparado favorablemente con un hotel. A nosotros nos gustan especialmente las cortinas para dar privacidad a las camas, que crean una sensación de tener tu espacio personal aunque estés en un dormitorio compartido.

Descripción de la propiedad

Safestay at Elephant and Castle es el sitio ideal si estás buscando un alojamiento barato en Londres, ya sea para visitar los lugares de interés de esta increíble ciudad o para disfrutar de unos días de vacaciones en familia.

El albergue está cerca de todas las principales atracciones turísticas de Londres, así que cuando llegues sólo tienes que preguntar a nuestro personal de recepción que estará contento de poder ayudarte a planificar tu visita a la capital británica y te dará los mejores consejos sobre qué ver y qué hacer en Londres durante tu estancia.

El Safestay at Elephant and Castle ocupa un hermoso edificio georgiano del siglo XVIII justo al sur del río Támesis, en Southwark, a dos minutos andando de la estación de metro de Elephant & Castle y en una de las zonas más antiguas de la ciudad. Charles Dickens, Charlie Chaplin, e incluso William Shakespeare vivieron en esta zona. También se encuentra aquí la torre The Shard, el edifcio más alto de Londres y de toda Europa occidental, que se abrió al público en febrero de 2013. En los alrededores hay un montón de locales de moda, museos y cafés. Es una de las zonas más seguras, elegantes y modernas de Londres.

Así que si lo que buscas es un alojamiento económico cerca del centro de Londres, si vienes con un grupo de escolares para estudiar inglés o simplemente si buscas un hostal barato en Londres diferente a las opciones habituales, ¿por qué no probar este fantástico hostal? Ver las reglas de la casa


¿Viajas por tu cuenta, con amigos o en familia? El Safestay London Elephant & Castle te acogerá en la zona sur de Londres, en un edificio georgiano del siglo XVIII estilo boutique. Estarás rodeado de colores: desde el divertido fucsia del salón al verde lima del comedor. Tenemos wifi gratuito, para que revises tus mensajes mientras saboreas una pinta y una pizza en nuestra cafetería. El jardín está climatizado e iluminado por las noches, ¡ideal en cualquier estación! También organizamos visitas guiadas a pie gratuitas, rutas por los bares, recorridos en barco por el Támesis y excursiones en grupo a los espectáculos de West End.


Estamos a 5 minutos a pie de la estación de metro Elephant and Castle, así que puedes visitar la Abadía de Westminster, el Palacio de Buckingham y la Catedral de San Pablo en menos de seis paradas. Sube al autobús y tardarás 10 minutos en llegar a los bares, restaurantes y cafeterías de Southbank, junto al Támesis; y a la misma distancia encontrarás el London Eye, los puestos de comida del Borough Market y el Shakespeare's Globe Theatre. Si llegas al aeropuerto de Heathrow, sube al metro (con transbordo en Piccadilly Circus) y estarás aquí en poco más de una hora.

Habitaciones y Dormitorios

Las literas de nuestros dormitorios mixtos o solo para mujeres cuentan con cortinas para que tengas un poco de intimidad. Todas las habitaciones privadas disponen de baño propio, mientras que los baños compartidos de los dormitorios se encuentran en los pasillos o dentro de la habitación. Tendrás una taquilla para guardar tus pertenencias, y ropa de cama y toallas gratuitas. Si vienes con un bebé, pide en recepción una de nuestras cunas.

Extras y actividades

Si tu objetivo es visitar lo más turístico de la ciudad (el London Eye, el museo Madame Tussauds o la Torre de Londres), pregunta a nuestro personal sobre las entradas a precio reducido y de acceso rápido (¡evitarás las colas!). Cuando vuelvas, échate un billar en la sala de juegos, socializa en una de nuestras reuniones o disfruta de uno de los conciertos que organizamos.

Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 8.1

  • Seguridad 8.5

  • Ubicación 8.1

  • Personal 8.2

  • Atmósfera 7.4

  • Limpieza 8.0

  • Servicios 7.6

Comentarios más recientes

  • 10.0


    14 nov 2019
    The best hostel I have ever gone!
    Argentina, Mujer, 25-30
  • 9.7


    13 dic 2019
    Tal cual las fotos! Fue nuestra primera experiencia en un hostal y no quedamos decepcionados. Los baños a veces si están un poco sucios, mojados por las duchas. Pero todo excelente
    México, Grupo mixto, 18-24
  • 9.4


    03 ene 2020
    Todo perfecto!! Sobre todo el recepcionista rafael, tremenda disposición 👏🏻👏🏻👏🏻 Lo unico malo de este hostal es que te cobran 2 libras por persona (solo por meter tus maletas en una bodega) y cuando fui estaba lleno de niños mexicanos cuando esperaba un mejor ambiente
    Chile, Hombre, 18-24
  • 9.4


    29 sep 2019
    Es un lugar que está súper limpio y tiene un excelente aroma, los cuartos son muy bonitos y cómodos, lo malo que te cobran por guardar tus maletas si llegas antes y si te vas más tarde, pero de los demás súper bien, tiene estaciones de bus enfrente y restaurantes así como supermercados y un mercado.
    México, Hombre, 25-30
  • 9.4


    27 sep 2019
    Hemos pasado unos días excelentes. Muchas gracias
    Argentina, Hombre, 41+
  • 8.0


    09 nov 2019
    Muy lindo lugar, la pasamos muy bien con un amigo! Excelente ubicacion y personal muy amable
    Argentina, Hombre, 25-30
  • 8.0


    01 nov 2019
    Muy buena experiencia. El personal tiene muy buena predisposición para las consultas y atender tus necesidades. Margarita la recepcionista es de lo mejor del Hostel. Recomendable y para volver. Lo mas importante que es la limpieza, ubicación y seguridad en relación al precio están muy bien.
    Argentina, Mujer, 25-30
  • 7.7

    Muy bueno

    31 oct 2019
    El hostel esta muy bien, fuimos 6 amigas utilizamos una habitacion de 6 personas con baño incluido. Echamos en falta el tener toallas en la habitacion (habiamos visto que en algunas fotos aparecen toallas junto a los edredones) Tampoco habia secador en el baño. Las cajas (taquillas, jaulas) que hay debajo de las camas muy utiles para guardar nuestras cosas, pero una de ellas estaba aplastada y rota y no pudimos usarla. El resto de servicios no hicimos uso porque solo ibamos al hostel a dormir.
    España, Mujer, 41+
  • 7.4

    Muy bueno

    04 ene 2020
    The Wifi is very bad, we doesn’t have internet in the bedrooms. The backpacks doesn’t fit in the lockers.
    Chile, Mujer, 18-24
  • 6.6


    23 dic 2019
    Um hostel sujo e desorganizado. Não vale a pontuação que tem... mas a localização é boa. A limpeza é realmente ruim!
    Brasil, Hombre, 25-30
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  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • WiFi Gratis
  • Acceso mediante tarjeta llave
  • Adaptadores
  • Alquier de Secador de pelo
  • Anuncios de Trabajo
  • Ascensor
  • Caja fuerte
  • Consignas
  • Cunas disponibles
  • Ducha con agua caliente
  • Lavadora
  • lámpara de lectura
  • Plancha/Tabla de Planchar
  • Sala común
  • Toallas no incluidas
  • Acceso a Internet
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Recepción 24 horas
  • Seguridad 24 horas
  • Servicio de Fax
Comida y Bebida
  • Bar
  • cafetería
  • Máquinas expendedoras
  • Mesa de billar
  • Salón de juegos
  • WiFi



  • 2015

    Mejores hostels de tamaño superior

Safestay London Elephant & Castle dice

Safestay at Elephant and Castle está situado en el sur de Londres, a sólo cinco minutos de la estación de metro de Elephant and Castle, a pocas paradas del puente de Londres, Leicester Square y Piccadilly Circus. Este elegante y moderno hostal es muy limpio y ofrece desayuno gratuito y armarios individuales tipo cesta para dejar el equipaje en las habitaciones. Los usuarios de Hostelworld lo han comparado favorablemente con un hotel. A nosotros nos gustan especialmente las cortinas para dar privacidad a las camas, que crean una sensación de tener tu espacio personal aunque estés en un dormitorio compartido.