Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.

Smart Russell Square Hostel

Reserva con más de 7 días de antelación para optar a cancelación gratuita
  • Excelente ubicación
  • Personal Atento
  • Buena limpieza
Ver todos los comentarios

Descripción de la propiedad

Nestled in the heart of London, walking distance to iconic British Museum and Europe’s most popular shopping area, Oxford Street, Smart Russel Square is the perfect destination for budget-conscious travelers who want to experience amazing London adventure.

Every room is key card locked as is entry to the main part of the building, security lockers are present in every room.

Our transport links are fantastic; we are located only a few minutes walking distance from Russell Square Tube or Metro Station which is directly linked to both Heathrow Airport and Kings Cross St. Pancras for the Eurostar trains. We are directly linked either by bus or the tube to every major train and bus station in London. There are 24 hour buses running next to the hostel, making us accessible at day or night.
The Continental Breakfast costs £2.00 per person per day and it will be served from 07:30 AM until 10:00 AM in our common area. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 6.8

  • Seguridad 7.2

  • Ubicación 8.6

  • Personal 6.8

  • Atmósfera 6.1

  • Limpieza 6.1

  • Servicios 6.4

Comentarios más recientes

  • 10.0


    25 abr 2019
    Lugar super céntrico, a dos cuadras del Museo Británico. Personal agradable, atmósfera juvenil y habitaciones confortables.
    Uruguay, Hombre, 25-30
  • 9.7


    13 sep 2019
    todo genial. lo recomiendo
    España, Hombre, 25-30
  • 8.6


    28 abr 2019
    Muy buen hostel. Buena ubicación, al lado de la estación del metro Russel Square. No es para nada caro para un hostel en Londres. -El desayuno viene incluido -Cocina equipada, aunque algo chica. -Cada cama tiene cortinas para más privacidad. Volvería
    Argentina, Hombre, 25-30
  • 8.0


    07 may 2019
    Si eres alto. Pide cambio de cama porque las camas son muy pequeñas y no puedes descansar cómodamente.
    México, Hombre, 25-30
  • 7.1

    Muy bueno

    15 ago 2019
    El Hostel bien ubicado, es cómodo, pero no hubo wifi en toda la estadía. El desayuno no está incluido, se paga a parte. Las habitaciones limpias. Lo recomiendo
    Argentina, Mujer, 31-40
  • 6.9


    10 oct 2019
    It was a well placed hostel but conditions were not good enough for me. The air inside was very heavy and condensed because of too many people and despite outside there was like 10 grades, inside I was sleeping while sweating, even without using my blankets. The door in the room did not close automatically and it was always open, what means less security in a room with 18 people together. Breakfast was very good, and I like several things like a pulg beside each bed.
    España, Hombre, 18-24
  • 6.6


    28 ago 2019
    La ubicación estratégica buena. Y la cama es cómoda. De ahí en adelante, todo se puede mejorar. La cocina no es comoda para compartir, es demaciado chica para la cantidad de gente. Las camas tienen cortina y enchufe propio, lo cual se agradece, pero estaría genial que tuvieran también luz propia. Tenes una bacha en el baño habiendo piso de alfombra me parece algo extremo. Y que te cobren por usar el loquera del cuarto ya es de otro universo. El desayuno.. Continental y nada más, un 5.
    Argentina, Mujer, 25-30
  • 5.7


    20 abr 2019
    We stayed in 9 beds room in floor - 1 without much ventilation, so bad smelt. Little room for 9persons. If you book a bed, you need to pay an extra for the locker. Any type of locker where you can put you pertencies is included in your bed so we slept with our trolley and bag inside the bed.
    España, Todo el grupo son hombres, 18-24
  • 5.4


    23 sep 2019
    Una habitación de 15 personas hacinadas en el sótano sin prácticamente ventilación. Pedí que me cambiarán de habitación y fueron amables, pero todos los dormitorios están en el sótano y la cosa no mejoró mucho. El espacio entre una cama y otra no era más de un metro. El peor hostel que he estado. No me sentí nada cómoda. Puntos a favor: buena ubicación y desayuno incluido, aunque no muy variado. No lo recomendaría.
    España, Mujer, 31-40
  • 5.4


    22 jun 2019
    There are no lockers in the rooms, no metal chests to have your luggage save, everything was allright until one man who looked to be security staff (but had no uniform) acted too mutch rudely with me for switchin off one single light, i won't come back
    España, Mujer, 25-30
Ver todos los comentarios


  • Desayuno gratis
  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • WiFi Gratis
  • Acceso mediante tarjeta llave
  • Adaptadores
  • Cocina
  • Consignas
  • Lavadora
  • Microwave
  • Sala común
  • Teléfonos con tarjeta
  • Toallas no incluidas
  • Cambio de moneda
  • Check out tardío
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Recepción (horario limitado)
  • Recepción 24 horas
  • Seguridad 24 horas
  • Toallas de alquiler
  • Tours/Información turistica
Comida y Bebida
  • Máquinas expendedoras
  • Salón de juegos