Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 7 días de antelación para optar a cancelación gratuita


191 Opiniones
  • Excelente ubicación
  • Personal extraordinario
  • Limpieza fantástica
Ver todos los comentarios

Descripción de la propiedad

The Mermaid Hostel Cancun was created from our travelling hearts and minds. We are 2 best friends who love to travel around the world. We know what travellers need to feel right at home.
The Mermaid Hostel is a new vibrant place to stay in Cancun.
Our Hostel offers 15 comfy beds, If you need a private suite or want to meet people and stay in one of our 4 people dorms we are the best option for you!
The Mermaid Hostel has a privilege location in town, across the street from the Caribbean Sea.
It is the perfect place for travellers seeking for some privacy and extra comfort .

Guests can enjoy our rooftop “Pirate deck” terrace with a beautiful panoramic view of the Ocean and the Jungle (sunsets and sunrise are breathtaking) We have a grill at this cool lounge area for you to relax and enjoy a good time!

Our “Surfer’s lounge” offers a casual atmosphere, with cool furniture, palm trees and art.

At our front desk you can find everything to organize your tours and activities (scuba diving, snorkel, parks, attractions, cenotes, pyramids, kitesurfing, wakeboard, we can also recommend the best culinary experiences and nightlife in Cancun…) For more information, please contact us!

The Mermaid Hostel has a great location, we are located in a private residential area with security. Walking distance to the Ferry that takes you to Isla Mujeres. 6 minutes by taxi or bus to the ADO bus station (takes you to the airport, Playa del Carmen, Riviera Maya, Tulum, etc). 5 min by taxi or bus from Cancun’s local nightlife and hot spots in town. And 8 min by taxi or bus from the hotel zone. We are located right next to archaeological site El Meco
The best part of all We are across the beach from local fisherman restaurants and playa el Niño.

Impuesto de Saneamiento *New tax per person per stay $1.5 usd Not Included payment upon arrival
Just a bus away from all the hot spots in Cancun (you can take the bus right across the street 24/7) Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 9.3

  • Seguridad 9.8

  • Ubicación 8.4

  • Personal 9.3

  • Atmósfera 9.0

  • Limpieza 9.6

  • Servicios 9.2

Comentarios más recientes

  • 10.0


    18 jul 2018
    Excelente ubicacion! El staff super amable, atentos a todos los detalles, la limpieza muy buena, la playa a pocos metros de distancia, el roof top de lo mejor. Definitivamente vuelvo!!!
    México, Hombre, 25-30
  • 10.0


    26 oct 2016
    Tuve una etancia fantástica. Lo recomiendo ampliamente. Un lugar muy limpio y bonito. Las chicas del staff súper amables me ayudaron con todo y Cancún es espectacular. No duden en hospedarse en the mermaid hostel
    México, Mujer, 18-24
  • 9.7


    30 mar 2019
    I’ve stayed in various hostels in México and really enjoyed my stay at this one. The rooms and common areas are always super clean! The size of the rooms is so comfortable. The rooftop with hammocks and seaview definitely a highlight! It is a quiet hostel which helps you enjoy yourself. The staff is helping you getting around and doing stuff together with you - thanks especially to Oli, who really helped me with everything during a difficult time. Lovely, clean and quiet place to enjoy!
    Alemania, Mujer, 18-24
  • 9.4


    31 oct 2018
    Me pareció muy bueno, lo recomiendo ampliamente.
    México, Mujer, 31-40
  • 9.1


    24 jul 2018
    Un hostel muy acogedor, muy cómodo para ir a Isla Mujeres ,zona hotelera, centro y terminales ,las chicas de recepción muy amables ,la habitación con aire acondicionado ,funciona todo el día eso se agradece Una terraza con una vista maravillosa y bastante fresca
    Chile, Pareja, 41+
  • 8.6


    02 may 2017
    Excelente todo, la habitación privada del primer piso es una masa! Y muy cómoda! El personal unos genios, justo estaba pablo y Mati dos argentinos muy copados! Las pizzas de pablo las mejores!
    Argentina, Pareja, 25-30
  • 8.0


    25 ene 2019
    Esta lejos del centro y cerca del puerto pero los alrededores no parecen seguros. Nos dio miedo salir de noche y en taxi eran 150 pesos mexicanos, hay dos colectivos que por 10 pesos mexicanos te llevan al centro pero nolos vimos pasar de noche. El desayuno es basico pero esta bien para el precio...lo unico malo es que nadie te explica horarios ni en donde o como se sirve.
    Argentina, Pareja, 25-30
  • 8.0


    29 sep 2018
    Very chill hostel. Walking distance to Puerto Juárez, I only stayed 1 night as a stopover, it's ideal if u don't wanna sleep in the craziness of the hotel area in cancun. The rooftop is very nice!
    España, Hombre, 31-40
Ver todos los comentarios


  • Acceso a Internet gratuito
  • Aparcamiento gratuito
  • Desayuno gratis
  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • Toallas incluidas
  • WiFi Gratis
  • Aire acondicionado
  • Aparcamiento
  • aparcamiento para bicicletas
  • BBQ
  • Caja fuerte
  • Cocina
  • Consignas
  • Ducha con agua caliente
  • Intercambio de libros
  • Lavadora
  • Microwave
  • Nevera/Congelador
  • Sala común
  • Secador de pelo
  • Teléfonos con tarjeta
  • Terraza al aire libre
  • tv por cable
  • ventilador de techo
  • Acceso a Internet
  • Check out tardío
  • Consigna
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Recepción (horario limitado)
  • Registro de entrada y salida expresar
  • Seguridad 24 horas
  • Servicio de despertador
  • Tours/Información turistica
  • Translado de Aeropuerto
Comida y Bebida
  • Kit para preparar té y café
  • Juegos de mesa
  • PlayStation
  • WiFi
  • Wii