Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.

Tourist House Santa Croce

Reserva con más de 14 días de antelación para optar a cancelación gratuita


2273 Opiniones
  • Ubicación perfecta
  • Personal extraordinario
  • Limpieza fantástica
Ver todos los comentarios

Descripción de la propiedad

In the Centre of Florence we wait for you in a place where the rooms are really quiet and clean.

Tourist House Santa Croce is located in the heart of the city,1 minute from Santa Croce Cathedral,5 minutes from the magnificent Cathedral Duomo, 8 minutes from the Academy Gallery (Galleria dell'Accademia - where Michelangelo's David is exposed) and only some steps away from all the main monuments and museums of the city.

All rooms are very nice and spacious,made in a modern style.
We'll provide you a full linen bed.

The district surrounding the guesthouse is one of the most lively in town. Nearby you will easily find stores, pubs, bars, cafes and restaurants at reasonable prices crowed with people coming from all over the world.

Sunday to Thursday :
Check in from 08:00 AM to 23:59 PM. You are pleased to announce your aproximal arrival in order to arrange the check-in time. Reception is open until 24:00 pm.
€15.00 additional fee for later arrivals !
Check out before 11.00

Special Rule for Friday and Saturday:
Every Friday the reception closed at 19:30 and stay closed until Saturday at 21:00. Saturday the reception will be closed all day until 21:00 and is not possible to check-in or check-in the bags in the hostel until 21:00 PM If you want to stay here for the weekend please keep in mind that between this hours you can not check-in.
Check-out on Saturday: any time before 14:00 :)

Cancellation must be notify with 48 hours in advance prior of your arrival date.
In the event of no show, or if you cancel in the same day your credit card will be charged for the first two nights

City Tax in NOT included!!!
According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st 2011 the City of Florence will
introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 7 consecutive nights.
The tourism tax rate is Euro 3,00 per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient

Please note that we do have age restriction for over 45 year's for shared room & under 18 is not allowed to stay in shared room, but in private is ok if they travel with their family

Groups of more than 8 persons are not accepted, if you made different booking with the same name, will be considerated groups and we may cancel the reservations.
For the period between 29 Dicember and 02 January , minimum stay is 3 nights!!!!!!!!!!!!!!!!!!!!!!

If you want to pay by credit card we have to apply an extra fee, which is the bank fee ( 4% for any amount higher than 50 euro or 2 euro for any amount less than 50 euro)



ARRIVALS ON SATURDAYS WILL BE POSSIBLE ONLY FROM 20.00 pm. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 9.0

  • Seguridad 9.3

  • Ubicación 9.5

  • Personal 9.4

  • Atmósfera 8.5

  • Limpieza 9.1

  • Servicios 8.6

Comentarios más recientes

  • 10.0


    24 sep 2018
    Un hostel maravilloso y muy buen ubicado y la atención muy buena!
    Perú, Hombre, 31-40
  • 9.4


    05 oct 2018
    Está súper ubicado , pero muy ruidoso, en lo demás todo bien!!!
    México, Mujer, 41+
  • 8.3


    11 sep 2019
    Buena estadía, sin embargo el wifi no llega hasta la última habitación en la que estuvimos. Buena atención de los dos, y atentos a nuestras preguntas. Las toallas estaban percudidas y parecían sucias. Un aviso afuera del inmueble ayudaría para identificarlos.
    México, Mujer, 25-30
  • 8.0


    14 ago 2018
    El lugar esta bien ubicado, ideal para estar 3 días por ej. Es cómodo
    Argentina, Hombre, 41+
  • 7.7

    Muy bueno

    08 ene 2019
    La pareja que nos atendió muy amables y serviciales. Ubicación bien pero nos Cambiaron de lugar sin aviso previo a otro edificio.
    Chile, Hombre, 31-40
  • 7.7

    Muy bueno

    11 oct 2018
    Es recomendable
    México, Todo el grupo son hombres, 31-40
  • 6.6


    05 oct 2018
    Primer no me quede en el lugar que dicen en la foto. Allá llegue pero me hicieron moverme a otro edificio donde también tenían un hostal también de ellos. El cuarto que nos dieron estaba Ok pero al estar pegado a la ventana escuchas el ruido de la calle hasta las 4:00am. Básicamente imposible dormir si tienes sueño liviano. Adicional a mi me picaron toda la noche varios zancudos. Deberían tener licite y algún lugar donde dejar las cosas con seguro o bien resguardadas. No volvería a este lugar
    Colombia, Hombre, 25-30
  • 6.0


    26 sep 2018
    I call to the owner telling him I was delay, and I did not what do do if find another place or arrived there, the was a gree to waitte for me but when I areived there he charge me 30 and something euros because I was late, even I call him. This was dishonest and so advantage person to me. I want to stay 4 day but I just spend 7 hrs and leave. I don't recommend this place. Take advantage of the travelers.
    México, Hombre, 41+
  • 5.1


    03 ago 2019
    La habitación es muy ruidosa porque está en una calle céntrica dónde se oye mucho a la gente de la calle. No me gustó el detalle del hostel de cobrarme dos euros más por pagar con tarjeta, por qué tiene que pagar el cliente el impuesto que cobra el banco? No me parece justo. No repetiré.
    España, Mujer, 31-40
  • 3.1


    05 oct 2018
    I DON´T RECOMEND . I got to the hostel friday at 19:15 , and after checking in, the manager tells me that i was located in the other of their buildings. I didnt want to move because i had booked for that location and not another. Not telling people about being placed in another place is to lie to guests. I stayed there that nighThe day after i had to move to the other which made me loose half a day of my visit. The other place was dirty, ugly and very very noisy with (night club). Bad service.
    Chile, Mujer, 31-40
Ver todos los comentarios


  • Acceso a Internet gratuito
  • Mapa de la ciudad gratuito
  • Ropa de cama incluida
  • Toallas incluidas
  • WiFi Gratis
  • Alquier de Secador de pelo
  • Cocina
  • Ducha con agua caliente
  • Lavadora
  • lámpara de lectura
  • Microwave
  • Plancha/Tabla de Planchar
  • Secador de pelo
  • Secadora
  • Acceso a Internet
  • Instalaciones de lavandería
  • Limpieza de la habitación
  • Toallas de alquiler
  • Tours/Información turistica
Comida y Bebida
  • Café
  • Kit para preparar té y café