Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor, señale la caja si ha leido y entiende los Términos y Condiciones.
Debe aceptarlos para que podamos confirmar su reserva.
Reserva con más de 4 días de antelación para optar a cancelación gratuita


136 Opiniones
  • Ubicación perfecta
  • Personal extraordinario
  • Limpieza fantástica
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Descripción de la propiedad

Xkeken Hostel is located in the vibrant heart of Tulum, offering guests a friendly and relaxing taste of the Mayan Riviera. Enjoy an experience of Mexico in our cosy, tranquil atmosphere where all your needs will be catered for. Tulum is renowned as a centre of physical and spiritual vitality, so whether you are looking for a lively fiesta experience of Mexico or just a calm and revitalising stay, Xkeken tulum offers it all to you.

We are located in one of the best areas of the city, near to some of the finest landmarks and tourist attractions of the city such as Parque Colonias Huracanes, Parque Nacional Tulum, Zona Arqueológica Tulum and Playa Pescadores, amongst other interesting spaces that you can explore and visit around our area.

Rooms available all have private bathroom and air conditioning. Besides a private traditional hotel suite, we have the following dormitories: one 6 bed female dormitory, one 6 bed mixed dormitory and 2 mixed dormitories of 8 beds. The dormitories are spacious and neat with bunk-style sleeping arrangements. The private suite is also an ample space with a queen-size mattress. All rooms have bathroom facilities ensuite. Xkeken has a bicycle friendly secure courtyard with patio seating, a relaxing lounge or you can enjoy the sun and views of Tulum on the rooftop terrace.

Xkeken Hostel Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 10:00.
Check out before 12:00 .
In case of late check in or late check out, please inform us in advance to prepare all the details for them.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 07.00 to 23.00.
No curfew.
The maximum period of stay is 14 days. Ver las reglas de la casa

Comprobar disponibilidad

Opiniones y Calificaciones

  • Calidad-Precio 9.4

  • Seguridad 9.3

  • Ubicación 9.7

  • Personal 9.5

  • Atmósfera 8.9

  • Limpieza 9.4

  • Servicios 8.9

Comentarios más recientes

  • 10.0


    28 nov 2019
    Un lugar muy comodo calido por las personas que atienden, seguro y muy centrico, lo recomiendo mucho
    México, Mujer, 41+
  • 10.0


    28 nov 2019
    Excelente servico, todo muy limpio y ordenado, personal muy amable, recomendando.
    México, Hombre, 31-40
  • 10.0


    25 nov 2019
    Muy buen lugar, limpio, atención muy amable, está en buena ubicación para conocer Tulum, buen servicio
    México, Mujer, 41+
  • 10.0


    25 nov 2019
    Excelente lugar, precios accesibles, comodo, limpio, en muy buena ubicacion, los chicos que atienden super amables, lugar que seguro volvere a visitar; muy grata experiencia en el hostal
    México, Mujer, 31-40
  • 10.0


    24 nov 2019
    Hermoso lugar, con camas muy cómodas, bicis de renta y un rooftop con hamacas increible para descansar.
    Irlanda, Mujer, 25-30
  • 10.0


    22 nov 2019
    Beautiful place, good breakfast, nice rooftop with amazing people and good vibes. Loved it.
    Austria, Mujer, 31-40
  • 9.7


    27 nov 2019
    Mejor opcion en Tulum por relacion precio servicios y localizacion. Te dan muy buenos tips y saben de tours, a donde ir, donde comer.
    México, Hombre, 31-40
  • 9.7


    18 ago 2019
    Camas súper cómodas. El aire lo encienden por la noche, pero duermes tapado. La ducha muy bien. Los chicos son súper amables, y dan buenas recomendaciones de cosas para hacer.
    Argentina, Todo el grupo son hombres, 31-40
  • 8.9


    14 ene 2020
    Decent hostel.
    México, Hombre, 31-40
  • 2.9


    27 sep 2019
    I WAS ROBBED HERE! ME ROBARON AQUÍ! NO VAYAN! During my stay I was robbed by another guest. He stole a lot of money from me while I was showering. The staff was totally unprepared, had no clue what to do and didn't even know where the police station was. Also when I arrived to the hostel there was a sign that said the hostel had been shut down due to an irregularity. A girl across the street told me they were nevertheless opened and I eventually checked in, something I regret deeply. Don't go!
    Argentina, Mujer, 31-40
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  • Acceso a Internet gratuito
  • Ropa de cama incluida
  • WiFi Gratis
  • Acceso con Silla de Ruedas
  • Aire acondicionado
  • Ducha con agua caliente
  • Intercambio de libros
  • Nevera/Congelador
  • Sala común
  • Terraza al aire libre
  • Toallas no incluidas
  • ventilador de techo
  • Acceso a Internet
  • Consigna
  • Limpieza de la habitación
  • Recepción (horario limitado)
  • Registro de entrada y salida expresar
  • Servicio de Fax
  • Toallas de alquiler
  • Juegos de mesa
  • WiFi